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Archives: Help Center

What should I do if I haven’t received an Order Confirmation email?

First, please check your SPAM or PROMOTIONS folder within your email. The subject line should read “Order Confirmation – Midwest Funeral Press”. If you can’t find it, please contact us at Toll Free: 833-242-3278 Local: 708-593-5858 or email us at support@midwestfuneralpress.com. We are available through phone, text, online chat, and email during our business hours: Monday – Friday from 9:00 …

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Are Memorial Cards laminated?

No, we don’t laminate our products. In fact, we use a better solution than lamination. We have two options. Our two stock options include: Thicker Card Stock (economy alternative) Polyester Stock Polyester Stock (10mil) is an extremely durable, waterproof, tear-proof, and weatherproof stock. Plus, recently our synthetic paper stock become antimicrobial. It is protected against …

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Where is my order shipped from?

Our main production facility is located in the suburbs of Chicago, IL. However, some products may be shipped from our other facilities.

Does UPS deliver on Saturdays?

UPS Saturday Delivery may be available in your area. Regular UPS Shipping Service Days are only Monday – Friday and only include business days. If you require Saturday Delivery, please contact our Support Team to check for availability in your area. Saturday Delivery charge is $25.00 per package. Once your order is picked up by …

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What should I do if I missed the daily cut-off time (1:00 p.m. CST)?

If you have missed our daily cut-off time of 1:00 p.m. CST, we still may be able to complete your order the same day (applies only for products with same-day production). We will do our best, however, this may not be guaranteed. Please contact our Support Team at Toll Free: 833-242-3278 Local: 708-593-5858 or email us at support@midwestfuneralpress.com. We …

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How quickly will my order arrive?

We are committed to serving our customer professionally and quickly. Please refer to each product page, which outlines the production time. For your reference, we have also included it here: Memorial Cards – Shipped Same-Day – Orders Approved & Placed by 1:00 p.m. CST. Obituaries & Programs – Shipped Same-Day – Orders Approved & Placed …

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How to Place an Order (video)

Don’t have time or ability to use our Online Designer? We Design For You! Click here to learn more. If you have any questions, please contact us at Toll Free: 833-242-3278 Local: 708-593-5858 or email us at support@midwestfuneralpress.com. We are available through phone, text, online chat, and email during our business hours: Monday – Friday from 9:00 a.m. to 5:00 …

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Additional Resources

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